We’re looking for an experienced operations professional who understands financial systems, leads complex improvements and helps others deliver. You’ll tackle our most challenging operational problems, bring teams together and take responsibility for making solutions work in practice.

This is a senior, hands-on role combining leadership, coaching and delivery. You’ll lead complex projects, develop other specialists and take on direct people management responsibilities.

What you’ll do

Set priorities for your area. Identify operational risks, customer problems and inefficient processes. Turn unclear requirements into a clear improvement plan, with owners and measurable goals.
Lead complex projects across teams. Work with Product, Engineering, Analytics, Compliance and Operations from initial investigation through testing, launch and ongoing improvement.
Build and improve processes and controls. Design new processes and controls from scratch and strengthen existing ones. Be comfortable starting with a blank canvas, working through ambiguity and turning unclear requirements into practical solutions that teams can run reliably.
Solve problems at their source. Investigate complex issues, use data to assess solutions and introduce tools or automation that remove recurring manual work.
Lead and develop others. Coach specialists, resolve blockers and influence senior stakeholders. Make clear recommendations when delivery timelines, customer needs and operational risks compete.

Senior Product Operations Specialist (Investment Products)

Job Description