Job Description

AbbVie’s Europe Area Team is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across the region.

Reporting to the Customer Excellence Director, Europe, you will connect customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact. You will partner with affiliate, area, and international leaders to translate strategy into scalable local action.

This role can be based anywhere in Europe.

Lead the Customer-Centric Transformation

Embed customer-centric ways of working across affiliates, ensuring customer needs and insights shape strategic and operational decisions.
Drive the evolution of go-to-market models, capabilities, operating models, and behaviours to improve customer engagement.
Align global, area, and affiliate priorities while adapting initiatives to local market, access,