Job Description

We are looking for a skilled and customer-oriented Technical Support Specialist to provide Level 1 to Level 2 IT support, troubleshoot hardware and software issues, and assist with network-related concerns. The successful candidate will play an important role in ensuring smooth IT operations and providing reliable technical assistance to our client.

Key Responsibilities

Provide hardware break/fix support for computers, software, and network/LAN-related issues.
Install and configure IT equipment, including network switches, access points, printers, and telephones.
Provide onsite technical assistance for high-level IT concerns and coordinate with the client's IT subject matter experts for issues beyond Level 2 support.
Assist in conducting physical inventory of IT assets at clinics within Metro Manila, up to twice a year.
Dispatch all service calls to the Technical Assistance Portal