Job Description

The Captain Waiter is responsible for supervising the restaurant service team and ensuring exceptional guest experiences in accordance with the hotel's luxury service standards. The role involves overseeing daily restaurant operations, coordinating service flow, assisting team members, and maintaining the highest levels of guest satisfaction.

Deliver personalized and attentive service to all guests, ensuring a memorable dining experience.
Greet guests professionally and assist with seating arrangements when required.
Present menus, explain dishes, daily specials, promotions, and beverage recommendations.
Handle guest inquiries, requests, and complaints promptly and professionally.
Anticipate guest needs and exceed expectations through proactive service.
Supervise and coordinate the activities of waiters, runners, and hosts during service.
Conduct daily briefings and communicate operational updates to the