Concierge Supervisor

Pullman Auckland is looking for a talented and passionate Concierge Supervisor wishing to expand their knowledge and leadership experience in a luxury hotel environment. You will enjoy delivering exceptional guest experiences while supporting and leading a fun, talented, and passionate team that is dedicated to creating memorable stays for our guests.

Your key responsibilities will include but are not limited to:

• Supervising the day-to-day operations of the Concierge team and ensuring service standards are consistently achieved.
• Facilitating guest arrivals, departures, and assisting guests throughout their stay.
• Sharing local knowledge and recommendations while actively promoting hotel facilities, services, and loyalty programmes.
• Coaching, motivating, and supporting the Concierge team to enhance guest satisfaction and service excellence.
• Managing shift operations across the concierge desk area and providing hands-on leadership