IT Officer

Key Responsibilities
First-level technical support and troubleshooting

• Respond to and resolve helpdesk requests from staff across all locations
• Troubleshoot desktop, email, and website-related issues
• Meet or exceed SLAs for response times, resolution times, and ticket closures

IT asset management

• Install, configure, and maintain hardware and software applications
• Ensure all software is licensed, up to date, and secure
• Perform routine maintenance on computers, networks, and IT equipment

System and project support

• Assist with project installations, system configurations, and infrastructure upgrades
• Support Capex server and PC replacement rollouts
• Set up and manage user accounts and permissions

Documentation and knowledge management

• Document issues and resolutions