Job Description

JOB DESCRIPTION

ROOMS DIVISION MANAGER

Hotel: ibis Styles Kuala Lumpur Fraser Business Park
Department: Rooms Division
Reports To: General Manager
Supervises: Front Office Manager and Housekeeping Manager

Job Summary

The Rooms Division Manager is responsible for overseeing the overall operations of the Front Office and Housekeeping Departments, ensuring operational efficiency, excellent guest satisfaction, cost control and compliance with Accor brand standards.

Key Responsibilities

1. Department Operations

Oversee daily Front Office and Housekeeping operations.
Ensure smooth coordination between both departments.
Monitor room readiness, cleanliness, maintenance issues and guest arrivals.
Ensure operational procedures and service standards are consistently maintained.