Job Description

The Spec Data Analytics, Costing & Performance is responsible for transforming raw operational data into actionable insights that guide decision-making within Customer Operations.

This role evolves the traditional reporting function into a data-driven, automated, intelligent performance management capability, replacing manual reporting with dynamic dashboards, predictive insights, and cost-to-serve modeling.

The specialist also acts as a data engineer & data strategist for COPS by designing data pipelines, data lake structures, data dictionary and governance frameworks that enable reliable analytics, automation initiatives, and performance optimization programs.

By owning costing models, performance dashboards, and operational analytics, this role directly contributes to COPS optimization, cost reduction, customer experience improvement, and strategic

planning.

Key Accountabilities

A. Operational Analytics &