Job Description

About the role

Provide ongoing support for the SAP BI system, with a focus on data modelling, monitoring, data loading and reporting. Ensure SAP BI objects adhere to AIA standards while supporting reliable business operations, month-end closing activities and continuous improvement. The role supports end users, collaborates with stakeholders and may require standby and shift arrangements.

Key responsibilities

Perform business-as-usual incident, service and change request activities, including diagnosis, investigation and troubleshooting.
Perform configuration changes and fixes to resolve incidents and service requests.
Manage assigned SNOW tickets relating to enquiries and incidents, delivering outcomes according to SLA targets.
Develop and update Change Scope Analysis and documentation, including Functional Specification Documentation.
Perform configuration and