Job Description

Responsibilities: Provide day-to-day operational and business support to the Broker channel, including distributor enquiries, case follow-up and coordination of servicing matters. Build and maintain effective working relationships with Brokers, banking partners and other distribution partners. Coordinate with Underwriting, Policy Services, Claims, Cashier and other internal teams to facilitate business cases and resolve operational issues. Support banking-related services and initiatives, including customer bank account opening, premium financing and bancassurance activities. Support distributor onboarding, customer servicing, complaint handling, document checking and verification requirements. Monitor distribution activities and operational data, and prepare relevant business, management and regulatory reports. Maintain and enhance operational procedures, guidelines and workflows to improve efficiency, service quality, customer experience and compliance. Provide operational guidance,