Job Description

Job Title: Engineer - Support Analyst

Reporting to Title: Manager - Product Owner

Main Objectives and Activities:

We are looking for a motivated Engineer - Support Analyst to support the daily operations and application support activities of the Branch Portal ecosystem, including View360, Onboarding/KYC Documents, Opportunities and Alerts, Call Center Management, Sales Activity Tracking, and DAMAaaS-related processes.

The Engineer - Support Analyst will be responsible for analyzing, following up and resolving incidents, user queries, service requests, and minor change requests raised by users and stakeholders. The role requires a strong analytical mindset, clear communication skills, and the ability to work closely with Product Owners, development teams, security teams, external vendors, and business users.

The candidate will contribute to maintaining the stability, availability and