Job Description

[ Digital Solution Manager ]

Why this mission?

The luxury retail environment is rapidly changing, especially in Taiwan, where customers expect a seamless blend of traditional elegance and cutting-edge digital engagement. In this market, LINE is the primary touchpoint for client intimacy. We face the challenge of integrating digital solutions—including LINE Official Accounts and Mini-Apps—into our proprietary CRM ecosystem to provide superior eServices.

The Digital Solutions team plays a critical role at Chanel, driving the digital transformation for our client and retail experience in Taiwan. This team addresses the need to modernize and enhance the luxury client journey, ensuring that our omni-channel CRM initiatives align with the digital age's demands while maintaining Chanel's storied legacy.

Job Purpose

To lead the planning, governance, and delivery of digital solutions that support business growth and enhance client