Job Description

Occupation Description

The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.

Job Scope

Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by Users
Walk the Users through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update Users status and