Job Description

Who Are We Looking For

You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

Your duties & responsibilities should include, but are not limited to:

Provide Level 1 / 2 IT support to end users (onsite / remotely)
Provide front-line IT support to employees through established support channels
Maintain accurate ticketing processes and asset management tracking records
Provide emergency requests / VVIP support outside of business hours

Monitor, troubleshoot, and repair IT hardware and software

Manage,