Job Description

QA Engineer

We are looking for a QA Engineer to support the Product Owners in ensuring the quality, reliability, and performance of AI-enabled ITSM solutions developed using Microsoft Power Platform and Copilot Studio.

Key Responsibilities:

Collaborate with Product Owners to review user stories, acceptance criteria, and business requirements, identifying gaps, ambiguities, and potential testing risks early in the development process.
Define, maintain, and execute test strategies, test plans, test cases, and regression test suites covering Power Apps, Power Automate workflows and Dataverse components.
Validate Copilot Studio agents and conversational experiences, including conversation flows, intent recognition, response accuracy, grounding, fallback mechanisms and responsible AI controls.
Perform end-to-end testing of ITSM processes, including Incident, Service Request, Change, and Knowledge Management, ensuring seamless