Job Description

Job Ref ID: JR0087475

Your mission is to ensure Glovo operates smoothly and sustainably across the market you support. You will lead operational excellence by analysing performance data signals, identifying improvement opportunities and driving initiatives that scale. You will improve delivery experience, manage supply capacity balance and build strong operating models that enable growth. This role directly shapes the impact on customer experience, courier wellbeing and partner success.

THE JOURNEY

Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
Own