Job Description

Key Responsibilities

Manage and develop the Indonesia product team, including task allocation, work quality reviews, and performance management.
Gather requirements from Business, Operations, Technology Support, Finance, Risk, Compliance, and Customer Service teams.
Identify the underlying problems behind business requests and distinguish actual product needs from operational, configuration, training, or technical issues.
Maintain the local product roadmap and prioritize requirements based on user impact, business value, data insights, risk, and implementation costs.
Improve merchant and internal user experiences across onboarding, payment processing, transaction inquiries, refunds, disbursements, settlements, and reconciliation.
Define and monitor key product metrics, including payment success rates, transaction failure reasons, merchant activation, refund turnaround time, incident volume,