Job Description

The Service Delivery Manager is an individual contributor who supports customer success in the post-sales phase by ensuring seamless delivery of services through pre-sales engagement, service proposal development, service planning and execution, and fulfillment of standard and custom service agreements.

This role is well suited for an early-to-mid-career professional looking to develop broader experience in service delivery, customer engagement, and cross-functional leadership.

The Service Delivery Manager works closely with internal teams including: Services Offerings Management, Technical Support, Field Services, Customer Operations, Manufacturing Services, and Sales Account Managers across Americas, Asia, and Europe.

In This Role, Your Responsibilities Will Be:

Partner with Sales and customers during pre-sales engagement to identify opportunities for service business and develop service