Job Description

In This Role, Your Responsibilities Will:

Manage inbound software inquiries, renewals, RFQs, and quotation follow-up.
Proactively engage customers through outbound calls, emails, and targeted campaigns.
Drive software renewals and help reduce customer churn.
Identify upsell, cross-sell, and expansion opportunities, including volume and enterprise licensing agreements.
Understand customer needs and recommend appropriate software and licensing solutions.
Qualify opportunities and develop relationships with key customer stakeholders.
Manage your pipeline and maintain accurate customer and opportunity information in CRM systems.
Collaborate with Sales, Technical Sales, Customer Success, and other internal teams to deliver a seamless customer experience.
Contribute to commercial KPIs including recurring revenue, pipeline generation, conversion, and customer engagement.