Job Description

About Engaige

Engaige Technologies B.V. is a Dutch company building an AI customer-service platform for e-commerce. Millions of customer cases flow through our infrastructure every year, across more than 30 countries. Our agents answer customer questions and take actions on the merchant's behalf, such as looking up orders, creating returns, paybacks, changing subscriptions, etc. through 50+ integrations such as Shopify, Zendesk, Gorgias, Intercom, Klaviyo, PostNL and Sendcloud.

About the team

The engineering team consists of 4 engineers. You will work closely with the Head of Product and the CEO, and engineers own their work from initial thought through production.

About the role

As a Senior AI Engineer, you will be responsible for the quality and reliability of the platform and agents that handle these customer cases. This includes how we evaluate them, how we retrieve and classify information, how agents follow merchant policies, and how changes