Job Description

We are hiring a Strategic Design Leader to define opportunity spaces from messy business questions across strategy, CX, and digital transformation in LATAM. You will guide narratives, prototypes, and cross-account engagements while leveraging AI-enabled delivery to accelerate insight and direction. Apply to help align leaders and deliver decision-ready work!

Responsibilities

Run discovery and problem framing for complex transformation, modernization, and innovation efforts to reduce ambiguity
Unify customer needs, business goals, operational realities, and technical feasibility into an integrated strategic perspective
Structure ambiguity into hypotheses, decisions, plans, and measurable outcomes that keep work progressing
Guide senior-stakeholder discussions and steer competing viewpoints toward alignment
Craft experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts