Back Office Manager

Join our Team

About this Opportunity:

We are seeking an experienced Back Office Manager to lead Core and Cloud domain operations within Ericsson Managed Services. You will develop a high-performing team and deliver secure, resilient, high-quality network operations in line with customer commitments. Working with customers and internal stakeholders, you will improve service performance through strong operational leadership, automation and continuous optimization.

What you will do

• Lead and develop a diverse Core and Cloud operations team. Set clear objectives, coach employees, manage performance and talent, support career development and upskilling, and plan succession.
• Coordinate back-office network operations across the Core and Cloud domains, ensuring secure, resilient and error-free service delivery through Ericsson Operations Engine and applicable EOE