Job Description

Job Description

The IT Support Engineer is responsible for providing Level 2 support to our associates via Microsoft Teams, phone calls, email and in person interactions. As a helpdesk engineer you will ask appropriate questions and use your knowledge to resolve the associates ServiceDesk tickets. You will work in the global team to resolve issues as they arise and escalate issues as needed. You will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills. This role will be located in Bangalore and this role is ON-Site.

The essential requirements of the job include:

Bachelor’s degree in computer science, Information Technology, or a related field (or