Job Description

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website:

Key Responsibilities:

•Handle customer enquiries via email, live chat, and social media regarding trading accounts, account opening, deposits and withdrawals, trading platforms, products, and promotional campaigns.
•Provide customer service and operational support to retail clients, Introducing Brokers (IBs), and the Sales/Business Development team.
•Troubleshoot account and trading platform issues, investigate