Client Support Agent
HFM
AI assistant
Job Description
About us:
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven Client Support Specialist to join our growing team.
Your role at HFM:
• Act as the first point of contact for clients who are not assigned to a sales or retention agent, handling their inbound queries across calls, emails and chat.
• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
•
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven Client Support Specialist to join our growing team.
Your role at HFM:
• Act as the first point of contact for clients who are not assigned to a sales or retention agent, handling their inbound queries across calls, emails and chat.
• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
•