Customer Service Feedback Coordinator

Customer Service | Feedback Submissions | Remote | Full-time or part-time | 25.35–27.15 per hour

Not every feedback form asks for the same response. Some people report a practical problem, others offer a compliment or suggestion, and a few include an urgent issue. The Feedback Submission Coordinator reads online submissions, records the topic accurately, acknowledges receipt when appropriate, and routes the item to the right owner. This remote job combines written customer service with office administration; it does not authorize you to promise a remedy or publish someone's comment.

Read before categorizing

A customer may praise a staff member and mention an unresolved billing question in the same form. If you file the whole submission as a compliment, the question can be missed. Note both parts and follow the routing guide. Another submission may include identifying details in a field intended for