Application Support Lead
Jonas Software
Job Description
Job Description:
Application Support Lead
Role Overview
The Application Support Lead will oversee the stability, performance, and continuous improvement of CORA Loyalty’s enterprise applications and production support operations. This role combines technical leadership, operational excellence, incident management, and customer-focused service delivery to ensure reliable and scalable application support across global platforms.
As a key member of the Technology Delivery organization, the Application Support Lead will drive modernization of support operations through automation, AI-enabled support capabilities, proactive monitoring, and continuous service improvement. This role will lead support analysts and engineers while partnering closely with Engineering, Product, Infrastructure, DevOps, and Client Services teams to minimize operational risk,