Job Description

Mission Overview:

Keystone Solutions is looking for an expert Business Program Manager to join a consultancy mission at a client site in Brussels, representing Keystone Solutions within a regulated financial-services environment. You will be hired by Keystone Solutions and operate as a Keystone consultant, leading the client's MyDay2Day Tribe across the Benelux region while working closely with business, operations and technology stakeholders.

The scope covers customer and partner contact journeys and channels, including voice, email, chatbot, virtual agent, self-care and assisted-service capabilities; after-sales customer and employee journeys in Belgium and the Netherlands; pre-collection and amicable-collection journeys and interfaces with collection partners and related ecosystems; and business ownership and lifecycle steering of the Tribe portfolio, including Genesys Cloud, AS400 capabilities, the Contact Management Platform comprising ERI, Reader