(Boxman) Import Customer Service
Logman Group
AI assistant
Job Description
Job Purpose:
To coordinate and manage import shipments from receiving pre-alerts to document preparation and customer support, ensuring smooth operations, accuracy, and timely service in compliance with shipping line, customer, and company requirements.
Key Responsibilities:
- Receive pre-alerts and verify the accuracy of import documents such as Bill of Lading (BL), Manifest, and related documents.
- Prepare and issue Arrival Notices (A/N), Delivery Orders (D/O), and other import-related documents within the required timeline.
- Coordinate with customers, overseas agents, shipping lines, and internal departments regarding import shipments.
- Monitor vessel schedules, container status, and shipment progress, providing timely updates to customers.
- Input and maintain shipment information , cost and revenue in shipping line/owner systems and the company's