Engineer - Systems Support - Managed Services (Fixed Term)
Millennium IT ESP
AI assistant
Job Description
Job Description
- Provide first-level technical support to end users by responding to IT incidents, service requests, and technical queries
- Perform basic administration and troubleshooting of Windows Server 2019/2022 environments
- Support Active Directory administration, including user account creation, password resets, account unlocks, group membership, and access permissions
- Assist with DNS, DHCP, Group Policy, and basic network connectivity troubleshooting
- Support Microsoft Entra ID administration, including user account management, Multi-Factor Authentication (MFA) registration, and basic identity troubleshooting
- Provide basic Microsoft Azure support, including virtual machine monitoring, resource status checks, and service availability monitoring
- Support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps
- Assist with