Job Description

Job Description

Roles & Responsibilities:

Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Provide software service, pre- sales, post-sales or service delivery support.

Deliver services, including customized services to large enterprise, complex or corporate accounts.

Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Work closely with internal Service Desk teams to support Tier 1, real-time collaboration, conference centers, and events teams.

Partnering with internal stakeholders such as facilities management to assemble materials, time estimates, and deadlines for projects. Must be able to determine equipment quantities, and labor to