Assistant Manager – Customer Value Management

About Our Client

Our client is a leading organization in the insurance and financial services industry, committed to enhancing customer experiences through innovative value-added services, health and wellness initiatives, and customer engagement solutions.

Job Overview

The Assistant Manager – Customer Value Management will be responsible for developing and managing customer value-added services, strategic partnerships, and health and wellness initiatives. The role focuses on improving customer engagement, retention, and lifetime value through effective customer relationship management (CRM), engagement campaigns, customer journey improvements, and feedback management.

Key Responsibilities

• Develop and manage customer value-added services and partnerships to enhance customer engagement and retention.
• Identify, onboard, and maintain relationships with new and existing