Job Description

Principal Responsibilities:
• Provide mentorship, and coaching to technical support

• Lead and coordinate technical support for assigned China+1 customers, ensuring timely response and effective issue resolution.
• Lead troubleshooting, process optimization, root-cause analysis, and corrective or preventive actions for chemical processes and equipment

• Plan and lead new project start-ups, trials, qualifications, and equipment installations, including Polygon-PLB and Uniplate projects
• Coordinate technical resources and provide functional guidance, coaching, and knowledge transfer to dedicated engineers supporting assigned accounts
• Serve as the principal technical-management interface with Chinese-speaking customer management and technical teams.
• Collaborate with Sales, Business Development, Product Management, Equipment, Laboratory, Supply Chain, and regional/global technical teams.
• Build strong customer relationships, identify