Job Description

What we are looking for:

The Customer Service organization at Nova is looking for a highly analytical and business-oriented Data Analyst to support our Customer Service and Technical Support organization.

In this role, you will be responsible for transforming business, operational, and customer data into actionable insights that improve customer experience, service efficiency and effectiveness, and business outcomes.

Role Responsibilities

What will you be doing:

Business Performance Analysis

Analyze customer service SAM, revenue, and GM, and monitor service business results, trends, risks, and opportunities per territory, division, and revenue category.
Maintain KPIs, scorecards, and dashboards for service business managers and executives.
Support strategic decision-making through data-driven recommendations.

Technical