Job Description

Salary: $100,000 – $120,000 per year

Optimate.me is looking for an Amazon Connect Solutions Consultant to be the technical lead on our Amazon Connect consulting and implementation work. You’ll own the technical side of customer engagements from discovery to go-live. You’ll shape the solution with the customer, lead its design and get hands-on to deliver it.

You’ll work across Amazon Connect, AWS, Zendesk and generative AI to build modern, AI-powered contact centres for organisations across New Zealand and Australia. You’ll report to our Head of CCaaS and GM of Operations.

Leading customer engagements

Be the technical lead and trusted advisor on Amazon Connect engagements, owning solution direction, technical decisions and delivery quality.
Run discovery workshops with stakeholders, from team leaders to CX and technology executives, and turn what you learn into clear requirements.
Design target-state