Job Description

Salary: ฿27,000 – ฿40,000 per month

Job Responsibilities

Support Call Center and Service Desk system implementation and enhancement projects, including planning, testing, and go-live support to ensure smooth rollout and stabilization.
Manage day-to-day operations of Call Center and Service Desk systems to ensure high availability, stability, and service quality.
Maintain and manage Call Center operational data such as tickets/cases, call logs, and knowledge base content to ensure accuracy and usability.
Investigate system incidents and service issues, perform root cause analysis, propose corrective/preventive actions, and drive resolution through closure.
Coordinate with internal teams and external vendors to improve system performance continuously, including changes, upgrades, and process improvements.
Prepare and update system documentation and provide operational