Job Description

Abide by the Management System and ISO/IEC 17025:
Handle daily order submissions;
Prepare, type and issue client document such as Report, Quotation, Test Sample Notification, Hold Memo, Invoice etc;
Report to client Service Manager for the submission due date;
Monitor and Maintain TAT and report to Lab Operations manager;
Handle all client communications through phone and email;
Handle subcontract activities;
Maintaining all Buyer communications and manuals;
Assist in collecting customer feedbacks;
Supporting in identifying risks on client service and take action to arrest the same;
Assist in investigation of complaints and nonconformities and propose corrective action plan and implement related errors;
Handle ad-hoc assignment as required.

Minimum bachelor degree in science or any Discipline

Bachelor degree in Science or Arts or commerce; Client Handling