Product Support Analyst
Reconomy
AI assistant
Job Description
At Reconomy, we're helping businesses transition to a more sustainable future by enabling circular economy solutions through technology, expertise, and innovation. As part of the Re-use division, ReBound provides market-leading returns management technology and logistics solutions for some of Europe's largest retailers.
As a Product Support Analyst, you will provide second-line technical support for product, system, and integration-related issues impacting international clients, logistics partners, and internal operational teams. Acting as a bridge between Customer Service, Operations, Product, and Engineering teams, you will investigate technical issues, identify root causes, support integrations, and ensure incidents are efficiently resolved or escalated.
You will play a key role in maintaining service quality, improving operational efficiency, and identifying recurring issues that drive continuous product and process
As a Product Support Analyst, you will provide second-line technical support for product, system, and integration-related issues impacting international clients, logistics partners, and internal operational teams. Acting as a bridge between Customer Service, Operations, Product, and Engineering teams, you will investigate technical issues, identify root causes, support integrations, and ensure incidents are efficiently resolved or escalated.
You will play a key role in maintaining service quality, improving operational efficiency, and identifying recurring issues that drive continuous product and process