Front Desk Associate

Job Title: Front Desk Associate

Job Summary:

We are seeking a highly organized and personable Front Desk Associate to join our team. The ideal candidate will be bilingual, possess excellent communication skills, and have experience handling a high volume of inbound calls. Prior experience at the front desk and in a medical back office is preferred. This role is crucial for providing exceptional customer service and ensuring smooth operations within our office.

Key Responsibilities:

• Manage a high volume of inbound calls, directing them to the appropriate departments or personnel.
• Schedule and confirm appointments, maintaining an organized calendar.
• Handle patient check-ins and check-outs, including the collection and verification of insurance information.
• Assist with administrative tasks such as data entry, filing, and managing correspondence.
• Coordinate with the back-office team to