Job Description

Salary: $2,600 – $3,900 per month

L1 IT Maintenance Engineer

Job Description

· Round the clock monitoring and maintenance of the System(hardware and software)to ensure system uptime in accordance to SLA commitments

· Respond to all incident/ service calls and be first responder on site to troubleshoot and resolve incidents including basicrepairs or parts replacements

· Create / update and track ticket in ticketing tool to closure observing SLA commitments

· Escalate when necessary in accordance to escalation matrix

· Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

· Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the