Job Description

At Radisson Hotel Brunei Darussalam, we believe that every moment matters. As a Guest Service Agent, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere from arrival to departure.

You will play an essential role in delivering exceptional guest experiences by ensuring smooth check-ins and check-outs, responding to guest enquiries, and providing personalised service that reflects our "Yes I Can!" service philosophy.

Key Responsibilities

Welcome guests with a warm, friendly, and professional attitude, ensuring a positive first impression.
Handle guest check-ins and check-outs efficiently, accurately, and in accordance with hotel standards.
Manage room reservations, room assignments, guest registrations, and payment transactions.
Respond promptly and professionally to guest enquiries, requests, and complaints, ensuring appropriate follow-up and