Job Description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Purpose of the role

The position holder will have the responsibility for supporting Customer Service with the focus on the content management of Tax Free forms and other collaterals, incl. information published online (web page, intranet) and to handle customer inquiries in accordance with company standards. This role contributes to achieving Customer Service KPIs by delivering accurate, timely, and high-quality support while ensuring a positive customer experience.

Responsibilities

Handle customer inquiries primarily through written communication in line with SLA and quality