Job Description

We're hiring an in-market Individual Contributor to provide hands-on IT support across all IT-related matters, troubleshooting via phone, email, and in person. You'll diagnose issues, recommend appropriate solutions, and drive excellent employee technology experience for Sime Darby Motors.

Key Responsibilities

• Providing 1st and sometimes 2nd line support to all Sime Darby Kube process automation

• Help support and delivery of KUBE process rollout

• Escalate to support parties’ issues and manage the outcome.

• Receives and handles requests for service, following agreed procedures.

• Acts as the routine contact point, receiving and handling requests for support.

• Promptly allocates unresolved calls as appropriate.

• Maintains records, informs users about the process, and advises