Job Description

About the role

We are seeking a dedicated and technically proficient IT Support specialist to join our team at our office in Mandaue City, Cebu. This is a full-time position that plays a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our users. As an IT Support professional, you will be the frontline of our technical support operations, diagnosing and resolving hardware, software and connectivity issues whilst maintaining a high standard of customer service and technical excellence.

Key responsibilities

Provide first-line technical support to end-users via phone, email and in-person, addressing hardware, software and network-related issues
Diagnose, troubleshoot and resolve IT problems in a timely and efficient manner, documenting all support tickets and resolutions in the designated