Job Description

Job Purpose:

The Tenant Relations Manager is responsible for leading and overseeing all tenant relationship activities, ensuring high levels of tenant satisfaction, retention, and service excellence. The role acts as the key link between tenants, senior management, and internal departments, overseeing tenant relations, leasing and contract coordination, complaint resolution, and tenant retention strategies to support the overall operational and commercial objectives of the property.

DUTIES & RESPONSIBILITIES

Tenant Relations and Retention

Develop and maintain strong relationships with tenants and key stakeholders, ensuring a positive tenant experience.
Monitor tenant satisfaction, address concerns, and implement initiatives to improve tenant retention.
Identify potential tenant turnover risks and coordinate appropriate retention