Job Description

The role is responsible for supervising day-to-day customer support activities and customer projects, coordinating the Customer Support team, and acting as a key escalation and communication point for customers. The overall objective is to ensure reliable, responsive and high-quality customer support 24/7/365.

Job/project description (Verkþættir/verkefni):

Assign and supervise daily tasks for the Customer Success team.
Maintain the Customer Success team task list to ensure visibility and effective coordination across the team and management.
Monitor customer requests and tasks, ensuring appropriate follow-up and completion.
Monitor support tickets in accordance with applicable SLA requirements.
Provide operational support and assist with staffing support functions as required, including during emergency situations.
Lead customer communications relating to deployments,