People Operations Specialist

We are looking for a People Operations Specialist to join our People Operations team in London and to support our Wisers across UK and EU markets. This role is a unique opportunity to have an impact on Wise’s mission and assist business leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey, and in turn growing as a people leader.

This role will report to our  People Operations Lead.

Responsibilities:

Wiser support

• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way

• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience

• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed

• Process all Workday actions in relation to the Wiser lifecycle

• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly

• Oversee our immigration processes to maintain compliant operations

• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed

• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc)

• Produce any required employment documentation (e.g. reference letters, contract changes, etc)

• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required

Wider team/business focus areas

• Review and respond to audit requests to ensure operational compliance

• Contribute and deliver on local and global cross-team projects and initiatives, maintaining a strong focus on the Wiser experience and embracing tech where possible

• Keep informed about local employment laws and working practices, updating our processes, policies and guidance as necessary to remain compliant

• Mentor and cross-train junior members of the team, serving as a reviewer in our four-eye check processes to ensure team accuracy, and providing backup support when required

• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development