Customer Success Director

The Job in short

As a Customer Success Director at Backbase, you will be at the forefront of driving customer satisfaction and success across APAC. You will be responsible for ensuring that our customers derive maximum value from Backbase’s Engagement Banking Platform. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key stakeholders at all levels, from C-suite decision-makers to programme leaders.

Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase's solutions to achieve their business goals.

Meet the Job

● Customer Relationship Management:
Develop and nurture strong, long-lasting relationships with key customers across your region.
Regularly