Job Description

Role mission:build and improve the customer journey in the Spanish-speaking market, from the first contact center call to the repeat purchase. Adapt scripts, sales standards, prices and offers to customer segments and traffic sources, validate changes through experiments, and roll out to the contact center the ones that increase approval rate, buyout rate, average order value and customer LTV.

Remote / Full-time

Native Ukrainian speaker.

Spanish: B2+/C1 spoken (listening to calls, adapting scripts, understanding buyers’ cultural specifics), C1 written.

Requirements

2+ years in e-commerce / COD / nutra / affiliate or a sales contact center, in a role related to sales quality, CX or funnel optimization (from lead to buyout).
Experience creating and optimizing sales scripts with a measurable impact on approval rate, average order value or buyout rate.
Experience listening to