Technical Support Engineer

Job Responsibilities:

1. After - sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) in Italy, ensuring the normal operation of the products.

2. Customer Relationship Maintenance: Maintain good communication with customers, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after - sales services, and improve customer satisfaction.

3. Product Problem Solving: Assist the local after - sales team in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.

4. Technical Training and